Drive Results: Find and Keep the Best People

Aon has deep expertise in helping organizations improve their call center people performance metrics. We understand the impact the right people have and how to identify what drives success. Aon can help you:

Identify
Best-fit Applicants

Showcase the role so applicants understand the job. Define precisely what is needed and design assessment with a match or fit score.

Retain
Agents

Stronger fit candidates understand the job and stay longer. Realize business benefits by improving tenure and reducing turnover.

Save Time
And Resources

Focus on the best-fit applicants. Speed up talent decisions and time-to-offer. Reduce costs and optimize resources.

Measurable Outcomes Realized for Our Clients

 

25%
increase in tenure resulting in more revenue
(Transcom) 

2x
better job performance predicted from high test-scorers (Global Telco Brand)

10x
more revenue from identified high performers  (localsearch)

 750k
Euro saved by reducing
agent attrition by 12% (Transcom)

Assessment Solutions for Call Center Hiring

  • Fairness for all: no adverse impact
  • Seamless integration
  • Great candidate experience
  • Gamified and mobile-first assessments
  • High completion rates
  • Highly valid and robust products
  • Experienced psychologist consultants
  • Available in multiple languages

How We Can Help

Pinpoint what is critical for success

When you know the blend of characteristics that lead to success in your specific business, hiring and development become so much simpler.

We work with you to create your specific Success Profile.
Step 1: Identify your current high performers and ask them to complete behavioral and personality assessments.
Step 2: Analyze the profile in relation to their KPIs to calculate the significant personality indicators.
The result is your Success Profile for the role.

 

Hire successful customer service agents who match the needs of the job

The most common reason people leave a contact center role is a poor person-job match.

But you can predict how well an applicant fits with your specific job role.

We help you to define scientifically what makes for success based on your current high performers and then build a hiring process to assess for the success characteristics.

 

Hiring right for your front line

Competition is fierce in today's market. To stay in the game, companies must shift their focus from customer satisfaction to building loyalty and hiring the best Customer Care Representatives for their front line.

REPeValuator is the only online selection, certification and training solution that can accurately fill your sales and service positions.

 

Connect with us about how we can power your talent strategy.

Why Choose
Aon?

30m+
assessments deployed
each year

40+
languages available in our product range

500+
colleagues with
assessment expertise

Not Convinced Yet? Read More