chatAssess takes real, Deloitte-based, graduate-facing situations and challenges and presents them in a messaging app format. lt requires candidates to take part in an ongoing text conversation. When incoming messages, questions or requests for advice are received from different virtual colleagues, candidates choose whichmessages they want to reply to, in real time, and they select and submit a predefined response.
The response options include the defined Deloitte response which best reflects its own competencies and ways of working. The other two responses are realisticpossible answers developed by Aon based an the approaches other businesses may take. chatAssess then reacts to their selected choice by sending back another message. To capture analytics from this two-way conversation, all responses were coded sothat accurate and meaningful data could be collected — despite the range of different answer possibilities. The result is that those who are more in tune with Deloitte's approach become highlighted.
Having been trialled extensively with those who had joined the firm over the past three years and comparing their results with their performance, the final question set was defined. The data from the trial showed that the specifically-developed Deloitte chatAssess tool is strong at predicting those who fit within the Deloitte business. In fact, the Deloitte chatAssess has stronger predictive validity than is typical for such tools.
The final chatAssess assessment was built into the overall attraction and selection campaign alongside a mobile-enabled online application form. lt was fully branded with Deloitte's logo and colors and integrated into their campaign applicant tracking system.
Results from chatAssess are supported by further information gained during the selection process.
