Aon has deep expertise in helping organizations improve their call center people performance metrics. We understand the impact the right people have and how to identify what drives success. Aon can help you:
Showcase the role so applicants understand the job. Define precisely what is needed and design assessment with a match or fit score.
Stronger fit candidates understand the job and stay longer. Realize business benefits by improving tenure and reducing turnover.
Focus on the best-fit applicants. Speed up talent decisions and time-to-offer. Reduce costs and optimize resources.
25% increase in tenure resulting in more revenue (Transcom)
2x better job performance predicted from high test-scorers (Global Telco Brand)
10x more revenue from identified high performers (localsearch)
750k Euro saved by reducing agent attrition by 12% (Transcom)
When you know the blend of characteristics that lead to success in your specific business, hiring and development become so much simpler. We work with you to create your specific Success Profile. Step 1: Identify your current high performers and ask them to complete behavioral and personality assessments. Step 2: Analyze the profile in relation to their KPIs to calculate the significant personality indicators. The result is your Success Profile for the role.
The most common reason people leave a contact center role is a poor person-job match. But you can predict how well an applicant fits with your specific job role.
We help you to define scientifically what makes for success based on your current high performers and then build a hiring process to assess for the success characteristics.
Competition is fierce in today's market. To stay in the game, companies must shift their focus from customer satisfaction to building loyalty and hiring the best Customer Care Representatives for their front line.
REPeValuator is the only online selection, certification and training solution that can accurately fill your sales and service positions.
“We can filter applications by 'fit score' to Sunglass Hut, rather than screen through every response or application, so we are not missing great people.” Scott Schroeder | Luxottica Retail Australia
“This is real added value, particularly in the battle to win the best salesmen and women, and especially in terms of the complex products that Olympus carries!” Heino Plöger | Olympus
“We identified the personality characteristics that bring sales success in our business. Our high performers now contribute to the business much faster.” Gabriela Länger | localsearch
30m+ assessments deployed each year
40+ languages available in our product range
500+ colleagues with assessment expertise
All About Assessing for Call Centres ›
