Reducing Risk Through Community-Oriented Policing

The Series

What You Can Expect

Law enforcement officials around the country are taking a critical look at how they recruit, select, and train officers to eliminate racism and brutality, restore trust with the communities they serve, and reduce the risk of costly and damaging lawsuits.

Recruitment and selection of a diverse workforce is one important way to build trust and reduce risk with the community. Another important way is to ensure that law enforcement officers are able to appropriately engage with the community, de-escalate situations, hold themselves and others accountable, and demonstrate empathy and sensitivity to others.

Aon’s “Reducing Risk Through Community-Oriented Policing” is a three-part webinar series for policing, law enforcement and public-sector leaders.

Join our panel of experts as they discuss:

  • How agencies can employ community policing as their guiding principle to foster a transparent and collaborative relationship with the community.
  • The strategic, practical steps that create opportunities for positive behavior changes that spur organizational transformation rooted in procedural justice and community policing.
  • How science-based law enforcement assessment and selection processes can identify and develop those with the competencies and workstyles to empower community-oriented policing.


Your host for the series:
Mike Heil
Associate Partner - Aon

Dr. Michael Heil is an Associate Partner with Aon’s Assessment Solutions practice and serves as Project Director for the development, validation, and delivery of both entry level and promotion exams for several federal and local law enforcement entities. In his 20+ years of industrial-organizational psychology experience his primary research activities include selection and validation research, job analysis, test development, competency modeling, program evaluation, and human performance research.

He has presented research at national and international conferences on topics including organizational commitment, test development and assessment and is co-editor of a book on Air Traffic Controller Selection. Mike serves as a Psychologist in Residence at American University where he teaches both I/O Psychology and Occupational Health Psychology. He was a member of the team that won the 2000 SIOP M. Scott Myers Award for Applied Research in the Workplace. Mike has a Ph.D. in Industrial/Organizational Psychology from Kansas State University.


Jessie Lee

Strategic Alliance Partner & Executive Consultant

The Kaleidoscope Group

Dr. Lee is a Strategic Alliance Partner and Executive Consultant for the Kaleidoscope Group, a law enforcement executive, senior advisor, and a strategy consultant who has championed diversity and inclusion in public safety, law enforcement, and higher education.  Dr. Lee is the former Executive Director of the National Organization of Black Law Enforcement Executives and currently serves as a senior advisor to the Executive Search and Assessment Center team for the International Association of Chiefs of Police.

In this role, Dr. Lee oversees a variety of large management studies.   Dr. Lee has also served on the Board of Directors of the Community Policing Consortium. Dr. Lee specializes in working with police agencies to improve and strengthen relationships with the community.

Tanya Settles

Strategic Alliance Partner & Executive Consultant

The Kaleidoscope Group

Dr. Settles is a Strategic Alliance Partner and Executive Consultant for the Kaleidoscope Group.  Dr. Settles held various leadership state and local government, primarily in the areas of law enforcement and public safety, higher education, and policy and program evaluation.  She is a published expert in community and restorative justice, public affairs ethics, and justice system reform.  Dr. Settles was formerly appointed as a subject matter expert in law enforcement education to the Colorado Peace Officer Standards and Training Board, served as the Director of Strategic and Tactical Planning for a large, metropolitan police agency, and created and facilitated restorative justice processes in Bexar County and Kendall County Texas.  She also served as the Director of Faculty at Colorado State University – Global Campus and has held various academic appointments at University of Texas at San Antonio, Norwich University, and the Metropolitan State University of Denver.    

Dr. Settles’ current work focuses on race and community relations, restorative justice, diversity and inclusion in public safety and education, and the impacts of natural and human caused disasters on at-risk and diverse populations.  Tanya received her Ph.D. in Public Affairs from the University of Colorado at Denver. 

Glen Brooks

Director, Office of Community Policing

Chicago Police Department

Glen Brooks is a proven community leader and organizer with over ten years of experience in serving the residents of the City of Chicago. Glen Brooks is the Director of Public Engagement for the Chicago Police Department. Glen worked in many capacities for the Chicago Police Department’s Community Policing Program. He developed and created the nation’s most successful gun turn in and violence prevention strategy, the “Don’t Kill A Dream, Save A Life” program. Through his efforts, the Chicago gun turn in program has generated the largest collection of voluntarily surrendered firearms in the United States, with more than 29,000 firearms collected since 2006.

Glen has developed and managed comprehensive community and faith-based initiatives and increased community access to city services and programs. As a grassroots organizer, Glen has designed and implemented strategies to address food deserts, gang/gun violence, ex-offender re-entry and youth development. He has an expertise in violence prevention, community development initiatives, and cross-cultural relations. He attended Duke University (Trinity 95’) and is a former member of the US Army Reserves.

Regina Pettus

Vice President, Executive Underwriter


Regina Pettus is an underwriting executive in the Public Entity Division of Genesis in the Atlanta office. She has been with Genesis for 15 years and with the General Reinsurance Corporation, of which Genesis is a part of, for 24 years. Genesis has been a reinsurance and insurance provider for public entities for over 30 years.

Regina has spoken on a variety of topics that effect public entities at the local and national PRIMA’s (Public Risk Management Association) Annual Conferences over the years. She is from New York and has a Bachelor of Science Degree in Finance from St. John’s University in Queens, New York and also holds a CPCU (Chartered Property and Casualty Underwriter), ARM- PE (Associate in Risk Management – Public Entity) and ERM (Enterprise Risk Management) Designations.


Session #1

Empowering Community Policing

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Community policing is not new, but it has come to mean many different things to different groups. And often, strategic- practical changes can result in larger transformative impact. During this session we’ll discuss the tangible role community policing can play in mitigating risk and restoring trust between law enforcement agencies, officers and the communities they serve. We’ll also share some of the challenges of community policing and highlight the foundational elements needed for it to be effective.

Session #2

Mitigating Risks and Restoring Trust

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Financial, reputational and safety are just some of the risks law enforcement agencies and our communities are facing. This session will explore how behaviors are at the heart of each of these risks. We’ll discuss ways to ensure agencies hire and develop officers that are reflective of the community and demonstrate the competencies and workstyles that enable community-oriented policing.

Session #3

Measuring Success

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The dynamic and broadly defined nature of community policing makes establishing metrics and expectations difficult. In our final session we’ll explore what community policing success looks like and ways it can be measured and optimized for the recruitment and selection of officers, outcomes assessment and strategic planning.